The Loader Parts Source offers the following Returns Policy:
Loader Parts Source, Inc. always accepts returns of all products from their clients for any and all reasons.
Loader Parts Source, Inc. pays for all returns of merchandise, including cores purchased from Loader Parts Source, Inc. to clients in the continental United States only.
If at any time the client wishes to return an item to Loader Parts Source, Inc. they should contact Loader Parts Source, Inc. through the usual means, such as phone, email, and fax or the United States mail system and make the request of return giving reason and original sales order number. Loader Parts Source, Inc. will then initiate shipping the product back to the appropriate Loader Parts Source, Inc. location. Loader Parts Source, Inc. will only provide for ground, normal delivery shipping with UPS no matter what mode the client used in the original purchase. The client will be responsible for getting the product boxed appropriately and the label attached correctly along with getting the product to the shipper for all “small package” shipments (under 150 pounds).
For larger items that require “LTL” (Less-Than-Truck-Load) shipping Loader Parts Source, Inc. will determine the most cost efficient mode of transportation available. Loader Parts Source, Inc. will carry the cost for said method of shipping but will not cover the cost of residential pick-up charges, lift gate needs or additional charges the clients location may require. The client agrees to provide proper access, meaning a person able to load the product, with full liability of proper packaging and labeling of the item to be returned.
Loader Parts Source, Inc. will not provide shipping insurance for the return of the product. If the product is lost, miss-placed or damaged for any reason before it is loaded onto the dock at the local Loader Parts Source, Inc. location, Loader Parts Source, Inc. will have no liability and no refund will be issued in any form.
Upon receiving the item a full inspection of said product will be conducted by a Loader Parts Source, Inc. representative at Loader Parts Source, Inc. cost. If the claim for return is substantiated a full refund of all monies paid by the client will begin. There is a 15% restocking charge on all items ordered if returned as “un-used or not needed.” All items are guaranteed to fit the applications they are listed for and can be returned for full credit if incorrect.
Please take the precautions outlined in the Pump Installation Precautions page to protect your pump and warranty. If you have a warranty claim, the item will need to be returned for inspection before credit can be issued.
The Loader Parts Source offers the following Core Policy:
Many products that Loader Parts Source, Inc. offers have an extra “core charge” added onto the price of an item. This is to ensure that parts are readily available to Loader Parts Source, Inc. to re-manufacture to our customer base worldwide.
Core returns will be handled generally in the same manner as a normal return. Credit will be issued within 7-10 days provided original payment has cleared and full inspection of the used core item has occurred.
100% refund will only be given if returned within 30 days from date of purchase and an inspection has occurred and the core is found to be in condition to rebuild / re-manufacture. After 30 days from date of purchase Loader Parts Source, Inc. will deduct 10% from the available core refund amount. Loader Parts Source, Inc. will further more deduct 10% additional for each 30 day period after that until the core is returned to the appropriate Loader Parts Source, Inc. location.
A core returned that is not fully assembled will automatically be assessed a 25% deduction. If parts are deemed to have been damaged in shipping as a result of being disassembled additional deductions will be applied. If the core is found to be damaged to a point beyond full use as a “re-buildable” core, a partial refund of the core amount is likely but can only be assessed once an inspection is done. Any client may choose to send in their core first at Loader Parts Source, Inc. expense (pending future purchase) to find out their core value before a purchase.
While it is Loader Parts Source, Inc. full intention to give complete credit for the used core Loader Parts Source, Inc. makes no guaranty or promise of any amount prior to inspection of the used core. The core amount can be waived all together by first shipping your used core to Loader Parts Source, Inc. to inspect and assess the value before purchase of a rebuilt or re-manufactured item.
Fittings, couplers, and linkage from the core must be removed by the customer prior to shipping to Loader Parts Source, Inc. If you return your core with fittings we will try but make no guarantee to keep them identified as your fittings and will return the fittings upon your request. A Service Charge of $49.95 will be charged to remove and return any fittings via UPS Ground.
The Loader Parts Source offers the following Warranty Policy:
Loader Parts Source, Inc. warranty policy is a replacement only policy. For any and all warranty claims the product in question must be returned first to the Loader Parts Source, Inc. warranty center in Elkhart, Indiana before a credit or a replacement can be authorized.
All items except track drive motors are new or re-manufactured / rebuilt with a full twelve (12) month replacement warranty unless stated otherwise. All track drive motors carry a full six (6) month replacement warranty.
The Loader Parts Source, Inc. warranty is for defect in workmanship or component only. The warranty does not cover normal wear on any item. Loader Parts Source, Inc. also does not cover labor to install, remove or inspect any product. Furthermore the Loader Parts Source, Inc. warranty does not include coverage of rental replacements, down time, production loss or collateral damage that could incur from a failed part or poor workmanship.
This replacement warranty is for replacement of the failed part only. It is at Loader Parts Source, Inc. discretion to replace an entire unit or the actual part that failed in that unit by rebuilding the unit.
Labor is never covered under Loader Parts Source, Inc. warranty.
Rental or replacement for a machine that is in-operable because of a failed part or component is never covered under Loader Parts Source, Inc. warranty.
Return shipping only will be covered by Loader Parts Source, Inc. If it is determined that the questioned item is not covered under the Loader Parts Source, Inc. warranty it is the clients responsibility to pay for shipping of the product both to and from the Loader Parts Source, Inc. location. Only ground rates will be authorized by Loader Parts Source, Inc. The client may choose to up-grade shipping at their own expense. No other shipping will be covered by Loader Parts Source, Inc. under warranty.
Loader Parts Source Track Warranty Loader Parts Source Rubber Tracks used on equipment such as Loaders & Skidders are warranted against defects in materials and/or workmanship for a period of “1 year from the date of purchase by the retail user, on a Pro-Rata basis, according to the hours of service provided in the application as follows: 0-3 months = 100%, 3-6 months = 75% 6-9 months = 50%, 9-12 months = 25%
Items Not Covered by the Warranty: Rubber Track assemblies are not warranted against normal wear and tear, misuse, damage caused by non-recommended working conditions, worn undercarriage components or improper track adjustment, field problems, etc. Warranty consideration is limited to track assembly defects in materials or workmanship as determined by Loader Parts Source, Inc. Labor, transportation, or downtime costs related to track replacement, are considered normal maintenance, and are the responsibility of the owner/operator/user. Loader Parts Source, Inc. reserves the right to discontinue or modify this special warranty at any time for any reason.
Loader Parts Source, Inc. offers the following Inventory & Stocking Policy:
At Loader Parts Source, Inc. we attempt at all times to keep items offered here on our web site in stock and available for shipping by the next business day. At times inventory levels do drop to zero or even go into a "back order" status. When this happens a representative from Loader Parts Source, Inc. will make every effort possible to let you know that your item will not ship by the next business day and inform you of shipping times along with giving you the opportunity to receive a full refund if the item you have ordered is not readily available. On all remanufactured items except engines we will ship within 3 business days or faster. If we are not able to complete the shipment with that time frame we will notify you and give you the time frame of shipment for your rebuilt item, allowing you the option to wait or receive a full refund. You may always call or email first and get an instant inventory update on the item you are seeking.
Loader Parts Source, Inc. offers the following Purchasing Policy:
All purchases made are a free-will purchase of the client. The client is the authorized user of the credit card or account used for the purchase of products.
The client will assume all responsibility of supplying the correct address for shipment of purchased product and holds Loader Parts Source, Inc. free from damage claim if the ship to address is not supplied correctly. The client shall supply a ship to address that is a safe location and any one present may sign for product. Loader Parts Source, Inc.'s default ship method does not allow for product to be left unsigned for.
The client understands that once the shipment leaves the local Loader Parts Source, Inc. location all responsibility for said product is no longer Loader Parts Source, Inc. and that the client accepts responsibility for shipping insurance choices. Loader Parts Source, Inc. always recommends to clients the purchase of shipping insurance.
Client further more agrees that once product is signed for as received, purchase experience is then completed. The client takes all responsibility for the product and all claims of lost product, damaged or non-shipped product are null and void at that time the shipment is signed as received.
Loader Parts Source, Inc. offers the following Unclaimed Merchandise Policy:
Any unclaimed merchandise left in the care of Loader Parts Source for over 60 days will become the property of Loader Parts Source. Such merchandise shall include but is not limited to: cores, items left for repair, and warranty merchandise.